FAQ's

FAQ's

How do I place Order?

  • To add an item to your bag, simply click the add to bag button next to it. (Items you put in your bag will not be bought by you until you have completed the checkout process.)

    To remove an item from your bag, simply click the remove link next to the item you wish to discard on your Cart page.

    To view what is in your bag at any time, click the "bag" icon in the top right hand corner of your screen.

    To purchase what you've selected click "checkout", then "secure checkout".

    Once we have confirmed your order we will ship!

How do I check my Order Status?

  • Once an order is submitted, a confirmation email will be sent to the email associated with your account. Orders with standard shipping typically take 1-2 business days to be processed and shipped. Expedited orders placed before 2:00pm EST (11:00am PST) will be shipped the same day. Weekends and holidays are not business days, and are therefore excluded from processing and shipping times, so please account for non-business days when choosing your shipping method. You will receive an email with tracking information when your order has been shipped.

    To check the current status of your order or to view your order history please contact customer service at wrayisllc@gmail.com

Can I change or cancel my order after I place it?

  • If you need to make any changes to your order, please contact us via e-mail wrayisllc@gmail.com immediately after making your purchase. Once your order has been processed, we will be unable to modify the contents of your order. Changes in price (items going on sale and/or promotional codes) are not valid on previous orders. We will be unable to modify orders placed prior to price changes or promotions. Orders cannot be cancelled once they have begun processing. We apologize for any inconvenience and will do our best to assist you.

What Shipping Method do you offer?

  • Orders with Standard Shipping typically take between 1-3 business days to be processed and shipped. Orders shipped via standard delivery typically arrive in three (3) to ten (10) business days (Monday through Friday, not including holidays) for the Continental United States. All orders are shipped within 1-2 business days. Cost is $5.95 if the order is under $75. It is free for orders over $75.
  • Standard International orders are usually delivered within 7-17 business days. Orders confirmed before 2:00 p.m. ET will be processed the same day pending credit card authorization and verification. Orders confirmed after 2:00 p.m. ET will be processed the following business day. Cost is based on weight and destination. International orders will be shipped via USPS.

Where do you ship to?

  • We are currently Shipping orders within United States.

How can I track my order?

  • Once your order has been placed, you will be emailed a shipping confirmation that includes the tracking number for your package. Please allow 24 business hours for the tracking number to activate.

My tracking number says it's delivered but I don't have it?

  • If you have any issues with receiving your order, please contact us ASAP at wrayisllc@gmail.com with your order number and a brief description of what’s going on so that our Lost Package Investigatory can help you out!